Refund policy

Coffee is a consumable product, so we do not accept returns or exchanges for a change of mind. Please do not mail coffee back without contacting us.

If you receive damaged coffee or the wrong item, email info@irontidecoffee.com or use our Contact page promptly with your order number, a description of the issue, and photos where possible. We will review the issue and arrange an appropriate replacement or refund for a confirmed error or damaged product.

If a package is missing, contact us so we can investigate with our fulfillment partner and carrier. We review missing-delivery cases individually.

Contact us immediately if you need to cancel or change an order. We cannot guarantee changes after fulfillment begins.

Approved refunds are returned to the original payment method. Your bank or payment provider determines when the credit appears. This policy does not limit any rights you have under applicable law.